Job Details

Desktop Technician L-1

Job Info:

Category: Infrastructure
Company Description: Leading global provider of data, news and analytics
Salary: Highly Competitive, Depending on Experience
Position Type: Permanent
Job Number: 8371

Job Description:


The Information Technology team supports a global workforce for our client's Philanthropies Division. As a Desktop Technician, you will be on the frontline for most technical support issues within the organization. You will respond to emails and phone calls and assist users on software, desktops, laptops, mobile devices, basic network troubleshooting and audio visual support. We're looking for someone to work the late shift from 10am-7pm.

In this exciting entry-level position, you'll spend a lot of time gaining a comprehensive introduction to the enterprise technology within the organization. This is a great opportunity to expand your technical skills and grow within the team.

Your end users and colleagues will depend on you to:

  •  Provide customer service to employees on inbound phone calls and emails
  •  Track these incidents and requests within the service desk management system
  •  Triage/resolve level 1 issues for computer systems, software, printers and phones
  •  Escalate issues to other teams (Tier 2, Systems, Security, Networking, Applications, AV)
  •  Provide guidance to users on hardware and software questions/issues
  •  Document and track the issue to ensure a timely resolution
  •  Install, upgrade and repair computer hardware
  •  Maintain and support laptops and mobile devices
  •  Support printers and swap toner as needed
  •  Track and update asset data and ensure stock room has proper supplies
  •  Create Help Desk related purchase orders

You'll need to have:

  •  Significant experience supporting, troubleshooting and maintaining Windows, mobile devices and related technologies
  •  Proven experience in service desk operations
  •  Excellent verbal and written communication skills with an eye for detail
  •  Experience documenting troubleshooting steps and creating knowledge base articles
  •  The ability to work extended and flexible hours

We'd love to see:

  •  A passion for technology
  •  A team player who can also work independently
  •  A multitasker who is effective and patient under pressure
  •  A problem solver who is able to prioritize
  •  Experience with remote support tools
  •  Technical certifications such as ITIL Certification (or working toward completion), A+ Certification or Microsoft Certification (MCP or MCSA)
  •  The ability to learn new technologies as they are deployed



All qualified candidates are encouraged to apply by submitting their resume as an MS word document including a cover letter with a summary of relevant qualifications, highlighting clearly any special or relevant experience.

Please Note: All inquiries will be treated with the utmost confidentiality. Your resume will not be submitted to any client company without your prior knowledge and consent.

Contact Recruiter
Senior Technical Recruiter
Andiamo Partners | 90 Broad Street, Suite 1501, New York, NY 10004

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