Job Details

Helpdesk Operations Manager

Job Info:

Category: Infrastructure
Company Description: Global Investment and Technology Firm
Salary: Highly Competitive, Depending on Experience
Position Type: Permanent
Job Number: 8419

Job Description:


The D. E. Shaw group seeks an Operations Manager for the Helpdesk function within its IT/Enterprise group. Our Helpdesk is responsible for supporting a wide range of technology, including but not limited to Windows PCs and servers, UNIX servers, mobile devices, and an advanced communications infrastructure. The Operations Manager will be charged with the day-to-day management of Helpdesk operational work, processes, and communications to ensure timely and efficient delivery of high quality technical support to the firm. Additionally, this person will work closely with the Helpdesk Manager on improving Helpdesk process and policy, as well as the operational development of Helpdesk team members, including Systems Administrators and Technicians. 

The ideal candidate will be extremely organized, proactive, and process-oriented, with a strong attention to detail and an exceptional ability to multi-task and prioritize work.  He or she will have excellent judgment, superb written and verbal communication skills, and strong leadership and customer service skills.  The ideal candidate will also be familiar with corporate IT infrastructure (e.g., the technology described above) and have a thorough understanding of how an IT support group operates. Some experience with analytics and reporting, as well as managing or overseeing a team's technical operational work, are a plus.

All qualified candidates are encouraged to apply by submitting their resume as an MS word document including a cover letter with a summary of relevant qualifications, highlighting clearly any special or relevant experience.

Please Note: All inquiries will be treated with the utmost confidentiality. Your resume will not be submitted to any client company without your prior knowledge and consent.

Contact Recruiter
Senior Technical Recruiter
Andiamo Partners | 90 Broad Street, Suite 1501, New York, NY 10004

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