Job Details

Consultant, Senior Client Operations Specialist (Billing/Collections)

Job Info:

Category: Other
Company Description: Major International Law Firm
Salary: Highly Competitive, Depending on Experience
Position Type: Consulting
Job Number: 9294

Job Description:

Senior Client Operations Specialist (Billing/Collections)

Our client is one of the nation's largest law firms, providing a wide variety of legal services to clients throughout the United States and around the world from offices in New York, Los Angeles, Chicago, Washington, D.C., Boston, Boca Raton, Newark, New Orleans, Paris, London, Sao Paolo, Hong Kong and Beijing. 

We are seeking a Client Operations Specialist, based in the New York office, to execute all client administrative processes, including engagement management, client intake, billing, collections, reporting and liaison with clients and partners, as needed. The Specialist will work very closely with the Client Operations Leads and Client Operation Supervisors to support a defined Practice Group, or group of partners, and ensure all processes are executed with a high level of efficiency and accuracy.  Reporting to the Client Operations Supervisor ("Supervisor"), the Client Operations Specialist will establish and execute effective and customer focused full-service client processes, for the benefit of both the Firm's partners and clients.


This is a high profile role within the Firm, and will require daily interactions with partners and clients. Consequently, a high level of personal confidence and professionalism is required.


Responsibilities will include, but are not limited to:

  • Gain the respect and confidence of partners that client operations matters will be appropriately executed by demonstrating professionalism, responsiveness and a strong work ethic.
  • Support the Supervisor in the execution of all client workflow processes.
  • Gain comprehension of and comply with all Firm's policies and procedures relating to billing and collections.
  • Prepare monthly draft bills, ensuring all issues with a bill that are not a matter for the partner are resolved prior to presenting it to them.
  • Working with the Supervisor, review draft bills for the month, discuss any changes and obtain signed Billing Authorization Form from the partner.
  • Execute the client/matter intake process, ensuring all elements and guidelines meet firm policy; correct information is obtained from the client; potential conflicts have been cleared; and all data are appropriately entered into the management and reporting system.
  • Assist with preparing and analyzing management reports, including monthly management reports, that provide metrics on the current status of a partners' matters, identifying early any issues that may arise.
  • Administer the collections process ensuring that delinquent accounts are resolved in a timely manner according to Firm policy and escalated appropriately to Firm's management.
  • Conduct all dealings with a client's accounts payable department (or other designated representatives) in a manner that demonstrates professionalism in keeping with the Firm's values and commitment to client service.
  • Become a key member of the Client Operations Team, representing and liaising with other departments within the wider Finance team.
  • Ensure standard rates are properly applied, and that any exception rates are properly identified, researched and authorized.
  • Provide timely information on billing, collections, write-offs and discounts to Supervisor and Manager, and ultimately to Director of Client Operations and Chief Financial Officer.
  • Maintain records in accordance with applicable laws and Firm policy.




  • Undergraduate degree desired; some exposure to Finance or Accounting preferred.
  • A minimum of 3-5 years in a related field, preferably service industry client operations.
  • Strong attention to detail and organization skills.
  • Ability to efficiently execute, review and organize high-volume of client case activity.
  • Excellent interpersonal and client service skills.
  • Strong technical skills in Microsoft Excel.
  • Experience of dealing with demanding clients, whether internal or external to the organization.
  • A demonstrated ability to consistently multi-task and meet multiple deadlines.
  • Understanding, and delivery, of an effective control environment.
  • Strong communication, presentation and negotiation skills.
  • Strong analytical and process skills.
  • Ability to work independently as well as within a team.




All qualified candidates are encouraged to apply by submitting their resume as an MS word document including a cover letter with a summary of relevant qualifications, highlighting clearly any special or relevant experience.

Please Note: All inquiries will be treated with the utmost confidentiality. Your resume will not be submitted to any client company without your prior knowledge and consent.

Contact Recruiter
Senior Technical Recruiter
Andiamo Partners | 90 Broad Street, Suite 1501, New York, NY 10004

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